"Squeeze the Lemons for Loyalty Growth" ($.50) Marketingprofs.com by Lynn Hunsaker

"Face the Customers or Face the Music" ($.50) MarketingProfs.com by Linda Popky

"Interaction Bridges: The Best Strategic Tool for Keeping Customer Promises" ($.50) MarketingProfs.com by Lynn Hunsaker

"Lessons for Building a Successful Customer Reference Program" ($.50) by Mike Teeling

"How To Gain Strategic Insights Through Customer Advisory Boards" ($.50) by Mike Gospe

"Survey: Lack of Direct Contact with Customers" – BtoB